Last Updated: August 18, 2026

Big Bear Hiking Adventures (“BBHA,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect through our website, how we use it, when it may be shared with service providers, and the choices you have regarding your information.

By using the Big Bear Hiking Adventures website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information when you:

• Book a guided hike, special event, or other BBHA experience
• Contact us through our website, email, or other communication channels
• Complete a booking or registration form
• Complete a participant waiver
• Sign up to receive communications from us
• Interact with our website

Depending on how you interact with BBHA, the information we collect may include:

• Name
• Email address
• Phone number
• Number of participants in a booking
• Booking and activity information
• Information you provide when communicating with us
• Information provided through participant waivers
• Payment and transaction information
• Website usage information, such as IP address, browser type, device information, pages visited, and other information collected through cookies or similar technologies

We do not need or want you to provide more personal information than is reasonably necessary for the service you are requesting.

How We Use Your Information

We use personal information to:

• Process and manage bookings
• Communicate with you about your reservation or upcoming hike
• Send booking confirmations, reminders, updates, and other service-related communications
• Respond to questions and customer service requests
• Process payments
• Collect and maintain required participant waivers
• Provide the guided hiking experiences you have booked
• Notify you about changes to schedules, trail conditions, weather, or other circumstances that may affect your experience
• Improve our website, services, and customer experience
• Send marketing communications when you have chosen to receive them
• Protect the security and integrity of our website and business
• Comply with legal obligations and enforce our policies

How We Share Your Information

BBHA does not sell your personal information.

We may share information with trusted third-party service providers when necessary to operate our business and provide our services. These providers may process information on our behalf and may include services used for:

• Website hosting and website operations
• Online booking and scheduling
• Payment processing
• Participant waivers
• Email and communications
• Website analytics and performance
• Other technical or business services necessary to operate BBHA

For example, BBHA uses third-party services including Amelia for online booking, Stripe for payment processing, and Smartwaiver for participant waivers.

These companies have their own privacy policies and terms governing their handling of information.

We may also disclose information when we believe disclosure is reasonably necessary to comply with applicable law, respond to legal process, protect the rights or safety of BBHA or others, investigate suspected fraud or abuse, or protect the security of our website and services.

Payments

When you make a purchase through our website, payment information is processed through our payment processor, Stripe. BBHA does not intentionally store your complete credit card number on our website.

Payment information is handled according to Stripe’s own security practices and privacy policy.

Participant Waivers

BBHA uses Smartwaiver to collect and maintain participant waivers.

Information submitted through a waiver may include personal information and other information requested as part of the waiver process. That information is collected and handled through Smartwaiver in accordance with its policies.

Cookies and Website Analytics

Our website may use cookies and similar technologies to help the website function, remember preferences, understand how visitors use the site, and improve website performance.

Some cookies may be placed by third-party services that provide website functionality, analytics, or other services.

You can adjust your browser settings to refuse or limit certain cookies. Some website features may not work properly if certain cookies are disabled.

Communications

If you book a hike or contact BBHA, we may use your contact information to communicate with you about your booking, questions, schedule changes, weather, trail conditions, or other information related to a service you have requested.

If you choose to receive marketing communications from BBHA, you may unsubscribe from those communications at any time by following the unsubscribe instructions included in the message or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending important communications related to a booking or service you have requested.

Information About Children

Our services may be available to minors when permitted by the requirements of a particular hike or event and when accompanied or authorized by a parent or legal guardian as required.

We do not knowingly use our website to collect personal information from children for unrelated marketing purposes.

Parents or guardians who have questions about information provided by a minor may contact BBHA.

How We Protect Your Information

We take reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online service, or method of transmitting information over the internet can be guaranteed to be completely secure.

How Long We Keep Information

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, communicate with customers, meet legal or accounting requirements, resolve disputes, and enforce our agreements.

When information is no longer reasonably needed, we may securely delete or dispose of it.

Your Privacy Choices

You may contact BBHA to ask about personal information we maintain about you, request that inaccurate information be corrected, or ask that information be deleted when deletion is legally and operationally possible.

Some information may need to be retained because of legal, accounting, safety, insurance, dispute-resolution, or other legitimate business requirements.

If you receive marketing communications from BBHA, you can opt out at any time.

California residents may have additional privacy rights under California law when those laws apply to the business and the particular request. These rights may include rights relating to access, deletion, correction, and certain uses or disclosures of personal information.

To make a privacy-related request, please contact BBHA through the contact information provided on our website. We may need to verify your identity before fulfilling certain requests.

Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties. These websites have their own privacy policies and are not controlled by BBHA.

We encourage you to review the privacy policies of any third-party website before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

Contact Us

If you have questions about this Privacy Policy or how BBHA handles personal information, please contact us through the Contact page on the Big Bear Hiking Adventures website.

This Privacy Policy is intended to provide general information about our privacy practices. It is not a contract and does not create rights or obligations beyond those required by applicable law.